How It Works

Your journey to better health starts here.

We don’t just test your health. We help you understand your results, take action over 90 days, and build healthier habits with ongoing accountability. Here is every step, from your first test to day 90 and beyond.

A clinician and patient reviewing health insights on a tablet
The full journey

Test. Understand. Improve. Track.

  1. Getting started
  2. 1AssessFree, in 3 to 5 minutes
  3. 2TestAt home or at work
  4. 3UnderstandClinician-checked report
  5. Your 90-Day Improvement Programme
  6. 4ImproveYour 90-day plan
  7. 5TrackWeekly WhatsApp check-ins
  8. 6ReviewAt day 90, with our team

The 90-Day Improvement Programme runs for 13 weeks and is included with every package.

Steps 1 to 3

Before your 90-day plan begins

A clinician reviewing a health assessment with a patient on a tablet

Health Assessment

A simple 3 to 5 minute questionnaire about your health, lifestyle and goals, the starting point that shapes everything that follows.

A phlebotomist professionally collecting a blood sample from a patient

Blood Collection

A phlebotomist carefully and professionally collects a clean, comfortable sample at a time and place that works for you: at home, at your office or at our Dar es Salaam collection location at 24B Uporoto Street. In Arusha, we currently provide home and office collection only.

A clinician analysing health data visualisations on screen

Understand your results

Our AI-powered report explains every biomarker in plain English: what it is, what your number means and why it matters. A licensed clinician checks it before you receive it.

What to expect

How long it takes, and how to prepare.

Timings at a glance

  1. 3 to 5 minutesFree Health AssessmentOnline, whenever suits you.
  2. 24 to 48 hoursYour collection appointmentThe usual wait after you book. Same-day slots may be available.
  3. Hours to daysLaboratory resultsAbout 6 hours after laboratory processing for Foundation, and 3 to 5 days for Foundation Plus. For other packages, we confirm the timing when you book.
  4. After reviewYour report and 90-day planA licensed clinician checks both first, so they can take a little longer than the laboratory results.
  5. 13 weeksYour 90-day planThen a progress review with our team at day 90.

Collections run Monday to Friday, 08:00 to 17:00, and Saturday, 09:00 to 13:00 (Tanzania time).

Before your blood test

  • Fast if your package needs it. If your package includes fasting glucose or fasting insulin, fast for 8 to 12 hours before your blood draw.
  • Drink plain water. Water is encouraged. While you fast, avoid food, alcohol, sweetened drinks, juice, coffee, tea, chewing gum and caloric supplements.
  • Keep taking your medicines. Please do not stop or change prescribed medication unless your own clinician has told you to. If you have a question about a medicine and your test, our clinical team can help.
  • We confirm everything with you. We will confirm your preparation instructions before your appointment.

Testing is for adults aged 18 and over.

Steps 4 and 5 · During your 90 days

Thirteen weeks, three phases.

Your plan runs for 90 days in 13 weekly blocks. Each week lists a few simple actions to tick off on your private plan page, and each phase builds on the one before. It is included with every package at no extra cost.

  1. Weeks 1 to 4

    Correct

    Understand your biomarkers, set wellness goals, and begin lifestyle improvements.

  2. Weeks 5 to 8

    Build

    Track progress, reinforce healthy habits, and refine your wellness strategy.

  3. Weeks 9 to 13

    Optimize

    Evaluate progress and establish long-term healthy habits.

Every week, for all 13 weeks
  1. 1New actions appear on your private plan page
  2. 2You tick them off as you go
  3. 3Your AI coach checks in with you on WhatsApp

Your AI coach

Every week, your AI coach checks in with you on WhatsApp. It is an automated assistant, not a person. It reminds you of the week’s actions, explains the steps already in your approved plan and helps you keep going. It never adds new advice of its own. Any medical question, or anything outside your plan, is passed to a member of our team, who can also take over the chat.

How clinician review works

Before you see your results or your plan, a licensed clinician checks them. The clinician makes sure your results are reported correctly, that your plan is safe and suitable for you, and that any result needing attention is flagged. If a result needs prompt attention, we aim to contact you directly within 24 hours and tell you where to go next, such as your own doctor or a registered health facility.

What we do, and what we do not do
The 13-week view of a plan in our app, shown with sample results: the Correct phase for weeks 1 to 4, open on week 1 with brisk walks and meal swaps.
A real screen from our app, shown with sample results.
Step 6 · Day 90

Review your progress, then keep going.

Your 90-day plan ends, but your health story continues. Here is what happens next.

  1. Review your progress with our teamYour plan page shows every week you completed and the habits you built. Our team goes through it with you: what worked, and where to focus next.
  2. Repeat your test, if you chooseTo see how your biomarkers have changed, book a repeat test. It is not included in your package: it costs the same as buying that package again, with a member discount if you continue your membership. Your new results come with a new clinician-checked report and a new 90-day plan.
  3. Continue your membership, if you chooseYour package includes your first 90 days of membership. Continue for a monthly or yearly fee to get a WhatsApp check-in every month, quarterly health summaries and a member discount on repeat tests. If you stop, you keep your reports, plan page and dashboard.
An older couple jogging outdoors, staying active and healthy together
Questions

Common questions about your journey.

Do I need to fast?
Some packages require fasting. If your package includes fasting glucose or fasting insulin, fast for 8 to 12 hours and drink plain water only. We will confirm your preparation instructions before your appointment.
Can I take my medicine?
Please do not stop or change prescribed medication unless your own clinician has told you to. If you have a question about a medicine and your test, our clinical team can help.
How soon will I get my results?
Laboratory results are usually ready about 6 hours after processing for Foundation, and in about 3 to 5 days for Foundation Plus. For other packages, we confirm the timing when you book. Your full report and your 90-day plan follow once a licensed clinician has reviewed them, so they can take a little longer.
What if a result needs prompt attention?
A licensed clinician checks every report. If a result needs prompt attention, we aim to contact you directly within 24 hours and tell you where to go next, such as your own doctor or a registered health facility. For emergencies, do not wait for us: if you have severe or rapidly worsening symptoms, call 115 for an ambulance or 112 for emergency assistance, or go to the nearest emergency department.
How quickly will someone reply?
Our AI assistant is available 24/7. Our team is available Monday to Friday, 08:00 to 17:00, and Saturday, 09:00 to 13:00. During those hours, we aim to respond within two business hours. Clinical questions are normally answered within one business day.
Can I share my report with my own doctor?
Yes. Keep seeing your own doctor for ongoing care, and share your MHCA report with them. Decisions about medicines stay with your doctor.
Who can be tested, and where?
Our testing service is for adults aged 18 and over. In Dar es Salaam, you can visit our collection location at 24B Uporoto Street, or arrange home or office collection. In Arusha, we currently offer home and office collection only.
What happens at day 90?
You and our team review your progress together. You can book a repeat test, which costs the same as buying that package again (members get a discount) and comes with a new clinician-checked report and a new 90-day plan. Your package includes your first 90 days of membership, and at day 90 you choose whether to continue.
Is my health information private?
Your health data is never sold. It is shared only with the clinicians and team members involved in your care, and you can ask for a copy of your data, or for it to be deleted, at any time.

More answers on our FAQ page.

Ready to start?

Your 90 days start with a free assessment.

Answer a few short questions in 3 to 5 minutes and we will recommend the package that fits your goals. Every package includes your personalised 90-day plan, licensed clinician review and weekly WhatsApp check-ins.